PRIVACY POLICY

Last Update: 10.07.2025

Protecting your personal data is not only a legal obligation - it is a responsibility we take seriously. This Privacy Policy outlines how your personal information is collected, processed, shared, and secured when you interact with our services via www.lukki.com.

Important Notice: Our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under this age threshold. If we discover that we have inadvertently processed the data of a minor, we will promptly delete it.

We collect personal data from the following sources:

Direct interactions (e.g., account registration, gameplay, customer support inquiries)

Automated technologies (e.g., cookies, log files, analytics)

Third-party sources (e.g., financial institutions, fraud prevention agencies, regulatory authorities)

The personal data we process may include:

Identification and Contact Data: Name, date of birth, residential address, contact details, and identity verification documents.

Financial Data: Payment method information, transaction history, deposit/withdrawal records, and winnings.

Gameplay Data: Betting history, preferences, and user behavior on our platform.

Technical Data: IP address, device information, browser type, operating system, and geolocation.

Verification Documentation: Documents collected for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

Additional Information: Any supplementary data necessary to provide our services or comply with legal obligations.

Your personal data is processed for the following purposes:

To register, manage, and maintain your account and user profile.

To facilitate and process payments, including deposits and withdrawals.

To ensure fair and lawful operation of games and features in line with regulatory standards.

To fulfill obligations under gambling legislation, including AML, counter-terrorist financing (CTF), and responsible gaming.

To send any relevant service-related or marketing materials (where legally permitted).

To monitor and investigate fraudulent activity and unauthorized access.

To analyze user behavior for service improvement and platform optimization. 

We only use your personal data when the law allows us to. This means we rely on one or more of the following legal reasons:

• To provide our services: We need to use your data to create and manage your account, let you play games, and process your payments. This is part of the contract between us.
• To follow the law: We’re required to collect and keep certain information to meet legal obligations — for example, anti-money laundering (AML) and responsible gaming rules.
• For our legitimate interests: We may use your data to run and improve our services, protect our platform, prevent fraud, and, in some cases, send you marketing messages. 
• With your consent: In some cases, we’ll ask for your permission — especially when sending you marketing messages by email, SMS, or other electronic means.

Under relevant data protection laws, you may exercise the following rights:

Right of Access – Request a copy of your personal data held by us.

Right to Rectification – Request corrections to inaccurate or incomplete data.

Right to Erasure – Request deletion of your data, subject to legal or regulatory retention obligations.

Right to Restrict Processing – Request limited processing under specific conditions.

Right to Data Portability – Receive your data in a structured, commonly used format.

Right to Object – Object to processing carried out on the basis of legitimate interests.

Right to Withdraw Consent – Withdraw consent where processing is based on it.

If you have questions or need help, reach out to our support team at [email protected]

We retain personal data only as long as is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. For example, financial records are retained for a minimum of five years to meet AML requirements.

We may share your personal data with:

Authorized Service Providers: Including IT support, payment processors, legal advisors, and marketing partners under binding contractual terms.

Regulatory and Law Enforcement Authorities: Where required by applicable law or binding order.

Corporate Affiliates: In connection with mergers, acquisitions, or corporate restructuring.

If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally accepted transfer mechanisms.

We implement robust technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. In the event of a data breach, we will notify you and the relevant supervisory authorities in accordance with legal requirements.

Cookies and tracking technologies are used to:

• Enhance user experience and interface functionality
• Analyze website traffic and usage
• Support security and fraud prevention

You can control cookie preferences via your browser settings.

This Privacy Policy may be updated periodically to reflect changes in legal, operational, or technological contexts. Material updates will be communicated via the website or other appropriate channels.